Centralize on one board
Use a public or gated feedback board as the system of record. Embed a widget so users submit without leaving your product. Point support macros and sales notes to the same URL.
Kill duplicates early
Search-as-you-type and AI duplicate detection keep one strong post instead of ten weak ones. Merge comments and votes onto the canonical request so priority signals stay honest.
Capture context, not just ideas
A title alone is not enough. Ask for the problem, plan tier, and workaround. Good context turns voting boards into research — not a wishlist dump.
- Who asked (plan / company size)
- Problem statement, not only a solution idea
- Workarounds they use today
Prioritize with a framework
Votes show popularity. Pair them with RICE or revenue weighting before something hits the public roadmap. Popular ≠ strategic.
Ready to put this into practice?
Open a feedback board