Sort the inbox weekly
Triage new posts: merge duplicates, tag themes, and reply with status. A weekly ritual beats heroic quarterly cleanups.
Score the shortlist
Take the top candidates and run RICE (or a simpler impact/effort matrix). Note customer segment and revenue influence separately.
Commit publicly with care
Only Planned / In progress items should promise direction. Keep speculative ideas in Under consideration.
Publish the outcome
When you ship or decline, say so. Closing the loop is part of prioritization — it teaches users what good requests look like.
Ready to put this into practice?
Score with free RICE tool