Migration · 10–12 min read

Migrate your feedback board without losing votes or trust.

Switching feedback tools fails when teams treat it like a CSV dump. Users care about the URL they bookmarked, the status of their request, and whether votes still count. A clean migration keeps the board as the system of record, remaps statuses honestly, and announces the cutover so support macros and in-app links move on the same day. This guide walks through a practical cutover founders use when leaving tracked-user or per-seat tools for a flat all-in-one portal like Upwip.

Inventory what you actually use

List boards, tags, statuses, admins, the public URL, widget embeds, and notification rules. Anything unused stays behind — migrate signal, not clutter.

  • Boards / categories customers still open
  • Status vocabulary (Pending, Planned, In progress, Done)
  • Custom domain + DNS owner
  • Widget install locations (app, docs, marketing)

Export and clean before import

Pull CSV or API exports, merge obvious duplicates offline if needed, and normalize titles. Garbage in becomes a worse board in the new tool.

Migration checklist by vendor type

Most teams leave a specialist board or a lightweight voter. Map the job to Upwip modules once — you should not need a second tool for roadmap or changelog after cutover.

SourceExportWatch-outsUpwip cutover
Canny / FeatureBaseCSV / API ideas + votesStatus names + attachmentsImport → remap → reconnect domain
Nolt / Frill / UpvotyCSV board exportComments may be thinImport + rebuild roadmap columns
Sheets / NotionCSV with title + votesNo real statusesAssign Pending then triage
Self-hosted (Fider)DB / CSV dumpAuth + DNS cutoverHosted portal, drop server ops

Remap statuses and go live

Map old labels to a short public vocabulary. Soft-launch with your team for a day, then point DNS and widgets. Keep the old board read-only for a week if you need a safety net.

Announce and close the loop

Post a changelog note, update support macros, and email power voters. From day one, ship updates from the new portal so trust transfers with the URL.

Ready to put this into practice?

Migrate to Upwip

Questions, answered.

Will votes import correctly?

Most tools export vote counts. Exact voter identity may not transfer — treat counts as signal and re-engage active users on the new board.

How long does a feedback board migration take?

A focused team often finishes export → import → domain/widget cutover in an afternoon. Large multi-board orgs plan a weekend.

Should we migrate declined ideas?

Usually no. Bring open and planned work; leave historical declines behind unless legal or customer contracts require them.

Can Upwip import from Canny?

Yes. Export CSV, import into Upwip, remap statuses, then reconnect your custom domain and widget. See also /blog/migrate-from-canny.

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